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Plugnthemes Website Development Department
Hi, Welcome to the Plugnthemes Website Development Department. We are very happy to see you and are looking forward to developing a beautiful website that would represent your company in the best way possible to your clients. Please answer 4 easy questions to get started.
Will I be able to resell the stock template or any other product?
You are not allowed to resell the stock template or any other product unless you
purchase the Extended license.
Am I allowed to customize the templates?
Yes, customize your template however you like without any limitations, but you can only
use one customized template for one end user. You may not customize a single
purchased item and modify it for multiple clients.
Do you provide assistance to modify template if needed?
We offer a complete 360-degree solution so that the customer can have the website of
their dreams while simplifying the process of building and designing a website. There
are costs attached to this service however. Please send us an email with your requirements at firstname.lastname@example.org. You can also follow our blogs and go
through helpful tutorials to assist you in your process for free.
Am I eligible to resell the customized template as a template?
You are not allowed to modify a template and resell it as a template anywhere. You can
only sell your modified template to your client on a project basis. Please note that you
can only purchase and modify the purchased product once and resell it only once to
Can I request to provide the template in higher resolution for printing purpose?
We can’t provide templates in higher size or resolution as the templates are solely
optimized only for web resolution.
Can the logo be used in order to create a corporate identity?
Yes, usage of the logo is allowed which comes with a restriction to create a corporate
identity for a single project or company. If you like to reuse the logo for another project,
you have to purchase the template again.
The price for obtaining an extended license is not fixed, it depends on the category,
sub-category & the features of the template you’ve selected.
Can I resell the templates I bought the extended license for?
You are only allowed to sell the template as a part of your new project and cannot sell
the stock template. It must be customized where you have developed a completely new
End Product or use it in a software/application.
Are there any restrictions in terms of selling the End or New Product?
There are no restrictions from our end as an End or New Product is the property of the
company who developed the product and holds the full rights to distribute the product as
Will Plugnthemes remove the template from the website after the extended License to the
Plugnthemes will not remove the template from their website.
Will I be able to integrate the template with any freeware used by Plugnthemes to develop my new products?
Development of such products are not authorized under extended license.
If I purchase an extended license of a template, how many software or applications can I integrate with?
Extended license grants a user to integrate only with a single application/CMS/software etc. You need to obtain another license (purchase the product again) if you want to use the template with a completely new application/software.
Can the template be customized if the application settings require it?
You are eligible to customize the graphics, font and codes of the template however you like.
When do I not need the Extended License?
When you customize the template to create the end product for your client and they are the final owner of the template, you do not need the Extended License. However, please note that once the end product is handed to the client, you will not be able to use the same template to create a new project. In this case, you have to purchase this template over again for every project it is used.
Account Verification process is built to ensure that the email information provided by the customer/author is valid as well as make sure that it belongs to the person who requested.
Is the free technical support limited after purchase?
No, please email us your concerns at email@example.com
How long does it take to get a template once the payment process is successful?
Generally, it depends on the payment method you choose. If the payment was made via Debit or Credit card, PayPal, bKash or Rocket, you will get a download link of the template on the registered email address within 10-15 minutes.
However, if the template has been purchased via e-check option or bank transfer, it will take quite a few business days for the order to process.
How do I receive my products?
Once the payment process is completed, you will be provided with a download link in your registered email address. If you buy multiple products, unique download link will be provided against each product.
Does the download file expire at any point from the purchase date?
Usually it doesn’t. If you face any kind of difficulties, please send us an email at firstname.lastname@example.org
The product was order under my personal email address, but I bought it for official purpose and I need my company information in the invoice?
In such cases, please send us your request via email at email@example.com
What bank and card type do you support for online transaction?
We support debit and credit cards from all the major banks (Visa, Master & AMEX)
Is there any additional charge if I pay by bank transfer?
We will not charge you any extra fees if you pay via bank transfer. However, please check as your bank may impose additional fees.
Will I be charged once for a product?
Yes, it’s only a one-time charge. You will be charged the exact amount for the product you see on the website. No additional fees added.
How will I be notified if the payment is successful?
An invoice will be generated to the registered email address once the payment has gone through.
CVV stands for Credit Card Verification Value. The CVV is a 3 or 4 digits code which is imprinted on the reverse side of Visa, Master and Discover card, except for American express, which has its CVV code (4 digits) on the on the front side.
My card doesn’t have CCV code on the back. What do I do?
Please be informed that some credit card does not have CVV2 code at the back. Please fill up the billing information leaving the CVV2 slot empty. If the transaction fails, it means that the credit card you used has a CVV2 code. In such cases, please contact your issuing bank for assistance.
It is secure to make payments via Debit or Credit Cards?
Once you are directed to the payment page to provide the card details, the session goes through SSL (Secure Socket Layer) encryption. All the information that you submit will be accepted and transferred only after full encryption. For more details, please visit http://www.sslcommerz.com.
I didn’t receive any product via email after purchasing the product?
Upon purchasing a product, your product will be sent to the registered email address. Please do check the junk/spam folders if you didn’t it receive in the inbox section; automated mails are often directed to the spam/junk folder by the anti-spam filters.
My invoice information needs to be changed. How do I do this?
Please email us at firstname.lastname@example.org along with the precise information which needs to be changed.
My card was charged twice while purchasing the same product? What should I do?
Please email us at email@example.com along with your order number.
Provide us with your full name as listed on the Debit/Credit Card which has been charged.
Provide us with the exact figure of the amount you were charged
Provide us with the exact date & time of the transaction
Provide us with your first 4 and last 4 digits of your Credit Card number. i.e. ( 4150 XXXX XXXX 2263)
Note: For your own security, please do not disclose your 16-digit card number.
The template I purchased is the wrong one, how do I exchange it?
I’ve mistakenly deleted the download file; how do I recover it?
Bank Transaction ID/bKash Transaction ID/Rocket ID (if applicable)
Registered email address
Last 4 digits of the debit/credit card